Guest information

The University of St Andrews welcomes you to your guest accommodation.  

To make your stay as comfortable and as enjoyable as possible general information about St Andrews accommodation can be found on this page.   

For specific information about your own residence, details are provided on the following pages:  

Accommodation Service Levels

Due to the pandemic and in line with other hospitality organisations, we have been experiencing supply chain issues across several different areas, including team shortages, which unfortunately puts some added pressure on us to be able to deliver the experience you expect, but be assured we are doing all we can to ensure you have an excellent stay with us. 

 

During your stay, we will endeavour to service your room daily as advertised but cannot guarantee. Should you wish new towels, additional toilet rolls or anything else please ask at reception.

Breakfast

Breakfast is served daily in the residence dining rooms from 7am until 9.30am.

Check-in/Check-Out

Check in is from available from 3pm, guests are required to depart by 10am.  

Courtesy telephone 

A courtesy telephone is available in the reception foyer for access to taxis, doctors, and emergency services. Telephone numbers are displayed next to the phone.  

Electrical adaptors 

Electrical adaptors which have been purchased out with the UK are often unearthed and do not meet British Electrical Safety Standards (BESS). To ensure the safety of all guests, please purchase an electrical adaptor that meets the BESS regulations.  

Emergency services – 999 

Ambulance, fire, and police services can be contacted by calling 999. If you are using a University internal telephone you should dial 9999. 

Internet 

Free wifi is available for all guests via BT Openzone. Find out how to get connected to guest wifi. 

Maintenance

Minor repairs and replacements of light bulbs etc will be attended to as soon as possible. Any maintenance issues should be reported to your reception or porter as soon as possible for prompt attention.

Noise 

Noise should be kept to a reasonable level, especially after 11pm.  

Security 

Every effort is made to ensure University premises are secure. Please ensure your door is locked and windows are securely closed when your room is not occupied. The University cannot accept responsibility for loss or damage to personal property. 

The University Security and Response Team are available 24 hours a day if you have any concerns or require to report a security incident or crime of any type. They can be contacted by calling +44 (0)1334 46 8999 or if you are using a University internal telephone dial 8999. 

Smoking and vaping 

All University buildings are non-smoking areas. Smoking and vaping are not permitted inside any building or areas immediately outside University buildings.  

Taxis

Taxi numbers are available at reception areas.

Towels

The University is committed to conserving our country’s natural resources. Every day, tons of detergent and millions of gallons of water are used to wash towels which have only been used once. If you leave your towel on the towel rail it means “I’ll use it again” and it won’t be replaced. A towel left on the floor means “Please exchange” and will be replaced.

University Sports Centre 

Saints Sport provides facilities and equipment for most sports, including a fitness suite and personal trainers.   Guests can use the sports facilities at a discounted rate of £5 for access to the gym or classes.  Show your accommodation keycard at the sports reception desk when booking, or quote your guest reservation number if calling in advance to book.

For further details contact Saints Sport by calling +44 (0)1334 46 2190, or if you are using a University internal telephone dial 2190. 

Visitor information centre 

A Visit Scotland iCentre can be found at 70 Market Street. Their advisors can provide you with inspiration on where to visit to make the most of your time in St Andrews. 

Accommodation, Conferences and Events 
University of St Andrews
Walter Bower House
Guardbridge
St Andrews
KY16 OUS

Phone: +44 (0)1334 46 3000
Email: aceteam@st-andrews.ac.uk