Due to the postponement of The 150th Open in St Andrews due to take place in July 2021 to July 2022, we have suspended accommodation bookings for the time being.
For those who have booked accommodation packages here at the University for The Open in 2021, please be assured the team are working at this time to bring you further information on rebooking your accommodation for 2022, and we ask for your patience at this time.
The team are currently working remotely, but should you have a query please email firstname.lastname@example.org or telephone 01334 463000.
Please continue to monitor the website for further booking information and frequently asked questions.
Frequently Asked Questions
Can I transfer my original reservation from 2021 to 2022?
Yes, an amended booking contract with new dates along with updated terms and conditions will be emailed to you.
Can I transfer my original reservation from 2021 to 2022 with a different package or in a different residence?
At the moment, our focus will be on transferring reservations to 2022. Requests for different packages or residence will be added to a waiting list.
Can I cancel my full booking?
Yes, should you no longer wish to go ahead with your booking a full refund can be applied for. Please email email@example.com with your name and booking reference and we will process your refund as soon as possible. All notifications of cancellations due to the postponement of The 150th Open must be received in writing no later than Wednesday 30 September 2020.
Can I cancel part of my booking?
Yes, the cancelled part of your booking will be refunded in full. Please email firstname.lastname@example.org with your name and booking reference and what the amendment is, and we will process your refund as soon as possible. All notifications of cancellations due to the postponement of The 150th Open must be received in writing no later than Wednesday 30 September 2020.
When should I expect my refund?
Due to the volume of cancellation and transfer enquiries, and with both the Accommodation, Conferences and Events team and the Finance team working remotely due to the COVID-19 outbreak, it will take longer to process your request. At this stage, we cannot give any indication of a payment date. Thank you for your patience.
How do I contact the Accommodation, Conferences and Events team?
The Accommodation, Conferences and Events team are working remotely due to the COVID-19 outbreak, please email us at the address below, stating your name, booking reference and query. We will get back to you as soon as possible. Please note that we can only accept cancellation and amendment requests from the named lead or contract signatory associated with the original booking.